Business Process Outsourcing Types: Supply Chain and Services
Back-office business process outsourcing involves contracting services that are not customer-facing. These services include IT, accounting, business process automation, human resources, quality assurance, and more. Subtypes of BPO have emerged, including IT-Enabled Services such as paralegals or advisors, and Knowledge Process Outsourcing (KPO), such as outsourcing an individual who understands and can implement/manage a specific program. By outsourcing these tasks, businesses can focus on their core mission rather than engaging in time-consuming and expensive internal training and onboarding.
This term refers to customer-facing services, including tech support, customer service, sales, and marketing. These services are frequently outsourced due to technical knowledge requirements and can be accomplished off-premises. By outsourcing web development, customer support lines, or any front office services, businesses can benefit from specialized talent with unique knowledge and cut costs.